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CONDUCT RISK: FROM RULES TO CONSEQUENCES

CONDUCT RISK: FROM RULES TO CONSEQUENCES

Astghik Ararktsyan
Astghik Ararktsyan
Customer Experience (CX), Communications and Compliance Risk Expert
Start
November 17, 2026
duration • 3 days / 7․5 hours
CPD
Yerevan, 19A Koryun St., 6th floor
18:30-21:00
Armenian
Certificate
Coffee Break
Shadow
Within the course
Conduct risk and its consequences for customers
Potential causes of conduct risk
Responsible sales as the foundation for building customer trust and loyalty
Key principles of customer communication
Communication during periods of change and restructuring
Complaints as indicators for identifying conduct risks
Principles of conduct risk management and prevention
Organizational culture, responsibility and accountability
From compliance to conduct
Practical exercises, case studies and analysis
See more
Target group
Mid-level professionals in the financial and banking sector
Employees of marketing departments
Employees of sales and business development departments
Employees of product development departments
Employees of quality control and compliance departments
See more
Price
84 000 ֏
74 000 ֏
Register